Delivery Process: What's included and What to Expect
Standard Delivery: This includes delivering the tree inside your home, but does not include tree setup.
Tree Setup - $19.95 Includes: Putting tree in stand, watering, removing netting, and basic clean up (sweep). Note the stand is not included and must be purchased or supplied by customer. Lights decoration is not included in tree setup. Light setup ($9.95 per strand) or Light removal ($9.95 per strand) can be purchased separately.
1 Day Prior to Delivery/Removal
You will receive email/text/call 1 day prior to delivery to provide a 2-3 hour time slot.
- Please respond with a confirmation & include any notes helpful for seamless delivery
- Make sure you provide a number that receives text
Ensure someone is home to accept tree and there is an unobstructed path to tree drop location. This includes removing any snow/ice on entrance into home.
Our delivery personnel should call/text with a more precise arrival time when they are 15-30 minutes out.
If drivers are running outside the 2-3 hour time slot, someone will notify you as soon as it becomes known so you can better plan your schedule.
If any parts of our service or products do not meet your expectations, let our crew know immediately. We will work with you to address your concerns. Our delivery crew typically can address most situations on the spot (swap tree, extra products in truck, clean up, etc.). You can also escalate any issue by emailing customerservice@CityTreeDelivery.com or calling 312-GRN-XMAS.
Safety, professionalism, and satisfaction are our primary objectives. In extreme circumstances (weather, emergencies, etc., an alternative delivery date may be required).
Removal Day (additional fee)
REMOVAL IS NOT INCLUDED in the tree purchase. We STRONGLY RECOMMEND PURCHASING REMOVAL AT THE TIME OF TREE PURCHASE ($24.95 curbside or $39.95 /inside home for trees up to 10ft). Removal orders placed after Christmas are pending capacity and the price of removal will increase ($39.95 curbside and $79.90/ inside home). Same details above apply, however you must have all lights, ornaments, etc. removed from your tree prior to our arrival. Light removal must be purchased separately from installation for $9.95 per strand.
Rest assured your tree will be recycled. Our staff is equipped with a broom and hand vacuum and will do a basic cleanup prior to leaving your home.