Delivery Process
Standard Delivery: This includes delivering the tree inside your home, but does not include tree setup.
Tree Setup - $24.95: Putting tree in stand, watering, removing netting, and basic clean up (sweep). Note the stand is not included and must be purchased or supplied by customer. We strongly recommend Cinco Express stands as many 3rd party stands are not stable, hold limited water, and are difficult to adjust. Lights decoration is not included in tree setup.
In Home Removal/Recycling - $49.95/tree: (remove undecorated tree from stand, basic clean up, recycle tree). For Chicago removals, the tree will be taken to the local recycling facility. For suburban removal, we will place your tree on the curb for proper disposal by the local municipality.
Curbside Removal/Recycling (Contactless)- $29.95/tree: (tree outside & we take it to recycle)
1 Day Prior to Delivery/Removal
You will receive text 1 day prior to delivery to provide a 2-3 hour time slot.
- Please respond with a confirmation & include any notes helpful for seamless delivery. For high rises, please make sure you contact the receiving department and arrange any freight elevators / circumstances prior to delivery and inform our crew of where to enter (i.e. freight entrance, etc.)
- Notify us if the shipping number provided does not receive text messages.
- Reach out to us via chat, email, or phone to make adjustments to the delivery date or order details. You can also reply to your order confirmation.
Delivery Day
Ensure someone is home to accept tree and there is an unobstructed path to tree drop location. This includes removing any snow/ice on entrance into home.
Our delivery personnel should call/text with a more precise arrival time when they are 15-30 minutes out. Please monitor your phone/text for missed calls/text to ensure a seamless delivery.
If drivers are running outside the 2-3 hour time slot, someone should notify you as soon as it becomes known so you can better plan your schedule.
If any parts of our service or products do not meet your expectations, let our crew know immediately. We will work with you to address your concerns. Our delivery crew typically can address most situations on the spot (swap tree, extra products in truck, clean up, etc.). You can also escalate any issue by emailing customerservice@CityTreeDelivery.com or calling 312-GRN-XMAS.
Safety, professionalism, and satisfaction are our primary objectives. In extreme circumstances (weather, emergencies, etc., an alternative delivery date may be required).
Removal Details. REMOVAL IS NOT INCLUDED in the tree purchase. We STRONGLY RECOMMEND PURCHASING REMOVAL AT THE TIME OF TREE PURCHASE. Removal orders placed after Christmas are pending capacity and the price of removal will increase ($49.90 curbside, $99.90/ inside home).
Trees should be undecorated with all lights/ornaments removed prior to staff arrival.
Rest assured your tree will be recycled. Our staff is equipped with a broom and hand vacuum and will do a basic cleanup prior to leaving your home.
COVID Options
Contactless Delivery: Upon request, we will deliver your tree and accessory outside your residence to avoid personal contact. Alternatively you may request the staff wear a facemask. Please specify details in the "Comments" box at checkout (i.e. please leave the tree on the front steps, besides the garage, in the hallway leaning against the door, etc.). Our team will leave a message via text or voicemail once the delivery is complete.
We value the safety of our clients and employees. We've also added an optional "Contactless Gratuity" at checkout to eliminate the need to handle cash for delivery/removal tips. Upon request, this amount can be adjusted afterwards based on your experience. Email customerservice@CityTreeDelivery.com for additional information.
Refer to our COVID-19 page for additional details.
