OUR PROCESS
DELIVERY OPTIONS
Standard Delivery (Included with Full-Size Tree Purchase): We bring the tree into your home.
Tree Setup ($29.95): We place the tree in a stand (not included), water it, remove the netting, and clean up.
BEFORE DELIVERY/REMOVAL
DELIVERY DAY
- Tree setup is not included with Standard Tree/Delivery Purchase
Tree Setup ($29.95): We place the tree in a stand (not included), water it, remove the netting, and clean up.
- Lights aren't included with Tree or Tree Setup purchase
- We strongly recommend using Cinco Express stands as most others aren't stable or practical
BEFORE DELIVERY/REMOVAL
- Select delivery date/time when you place your order, refer to our Delivery Zones information page to see which delivery days/shifts correspond with our different delivery zones
- You'll get a text and/or email with a 2-3 hour delivery window the day before your scheduled delivery. Please ensure you opt in for SMS receipts to ensure timely communication during the tree delivery removal.
- Confirm and let us know anything we need to be aware of for delivery
- If there is an issue with the text service, we will send an email to confirm
- For high rises, arrange freight elevator access in advance and tell us delivery specifics
- If you can't receive texts on the provided number, let us know
- Contact us to change your selected delivery date or order details
DELIVERY DAY
- Make sure someone is home and the path to where you want the tree placed is clear
- Our delivery team will call or text about 15-30 minutes before they arrive
- If there's a delay, we'll let you know as soon as we can
- If you're not happy with our service or products, tell our team immediately, we can often solve problems on the spot
- In rare cases, due to bad weather or emergencies we may need to deliver on a different day
REMOVAL OPTIONS
In-Home Removal & Recycle (up to 10 ft. - $54.95/tree),(10ft+ - $79.95): We remove your undecorated tree from its stand, clean up, and recycle it.
- Chicago Delivery Zones - we take it to the recycling facility
- Suburban Delivery Zones - we leave it on the curb where most municipalities recycle it
Contactless-Curbside Removal & Recycle ($34.95/tree): Leave your tree outside, we'll take it to be recycled (Core Chicago Zones only).
REMOVAL DETAILS
- Tree removal isn't included when you buy a tree, we recommend buying removal at the same time
- 10ft+ trees require the Oversized Tree Removal Purchase
- Prices for removals booked after Christmas will be higher ($49.90 curbside, $99.90/inside home) and subject to availability
- Please remove all decorations before we arrive
- We'll recycle your tree and do a basic cleanup before we leave