SHIPPING POLICY

New 2025 We will soon be offering limited quantity mail order Christmas trees up to 8ft tall to the 48 Continental States. These will ship in a box via Fed Ex or UPS and must be ordered over the phone while we are testing this market.  Accessories maybe included with the tree. Additional details to follow. Trees will ship on Mon/Tue/Wed each week with an estimated 1 - 4 days of transit time. 

ALL orders that do not contain a full-size tree are subject to a $25 delivery charge. 
 
TREE REMOVAL IS NOT INCLUDED with the purchase of your tree.
 

Removal Pricing (for trees up to 10ft.) When Purchased from City Tree Prior to Christmas:
  • $34.95 for curbside removal
  • $54.95 for inside home removal 
Removal Pricing (for trees up to 10ft.) When Purchased After Christmas:
Removal purchase after Christmas is subject to limited availability and price increase.
  • $49.90 for curbside removal
  • $99.90 for inside home removal (If tree was purchased from City Tree)

     
    SUBURBAN DELIVERIES
    We deliver to select Chicago suburbs on specific weekdays.

     
    Surcharges may apply for orders outside of our delivery zone.

    • For exceptions, contact us at CustomerService@CityTreeDelivery.com and we will do our best to accommodate
    • If nothing else, we will keep you informed when we expand our service in the future

     
    Someone 18 years or older must sign for the delivery.
     
    In the event you are not home, please list a detailed safe location where our crew should leave the tree. This could include a porch, in the front yard, at a neighbor’s house, etc. When permission is granted in advance, doormen frequently allow our staff in condo units. If no options are listed, our delivery crews will be required to come back another day to deliver the tree. If we are unable to leave your order or must make multiple delivery attempts, you will be charged a $25 re-delivery fee.

     

    RETURN POLICY

     

    At City Tree Delivery, we pride ourselves in 100% customer satisfaction. We accept returns of unopened and re-sellable items for a full refund up until Christmas Day. Unfortunately we cannot accept returns on trees, garland, wreaths, or tree packages. We will work with the customer on an individual basis to remedy any problems that may arise. If you have any concerns about the quality of your tree, please notify us within 48 hours of delivery.