Deliveries start the weekend before Thanksgiving and runs until around Dec 20 excluding the Wednesday before Thanksgiving and Thanksgiving day.
We deliver to our core Chicago zone 7 days a week and select suburbs on select days of the week.
Removals start Dec 27, exclude New Years Eve/Day and end Jan 10.
We offer 3 delivery shifts on weekdays and weekends.
Weekdays Shifts: 1st Shift- 9am-5pm, 2nd Shift - 5pm-9:30pm, or Flexible Shift - 9am-9:30pm
Weekend Shifts: 1st Shift - 8am to 2pm, 2nd Shift - 2pm-8pm, Flexible Shift - 8a-8pm
Delivery is subject to weather and will be rescheduled when safety is not at risk. Due to unforeseen COVID-19 events or weather, delivery disruptions may occur and every effort will be made to reschedule delivery/removal as soon as reasonable possible. Refer to our COVID-19 page for additional information.
We offer the choice of 3 delivery windows at the time of purchase and then narrow the selected time window down to a 3 hour time slot 1 day prior to delivery.
Please reply to the confirmation upon receipt to confirm your delivery. Notify us in advance if you can't receive text messages.
On delivery day, the deliver crew will call or text from a different phone number when enroute with a 15-30 minute lead time. Please monitor your phone for any unknown numbers during this timeframe and reply.
If drivers are running outside the 3 hour time slot, someone should notify you as soon as it becomes known so you can better plan your schedule.
We do our best to accomodate customers, but can not honor specific time requests due to the nature of how trucks are routed by neighbhood (i.e. first delivery slot, 12pm delivery needed, etc.). Start / end times also vary day to day based on volume.
Standard delivery includes performing a fresh cut on the tree and then delivering the tree inside your home and placing it on the ground.
If you purchase optional setup, the crew will place the tree in the stand (not provided), remove the netting, perform a basic broom sweep, and water the tree.
If any parts of our service or products do not meet expectations, let our crew know immediately. We will work with you to address concerns. Our delivery crew typically can address most situations on the spot (swap tree, extra products in truck, clean up, etc.). You can also escalate any issue by emailing customerservice@CityTreeDelivery.comor calling 312-GRN-XMAS.
Please review your order prior to delivery. Tree orders do not include a stand or removal.
For the safety of our customers and delivery staff, we ask that you clear a clean
wide path between your door and the location you want your tree dropped off.
Please shovel your doorstep, clear, and eliminate any slippery spots (ice,
snow, water, etc). Also, please restrain any pets.
If you live in a high rise, please contact your building to understand any requirements and provide the delivery crew with specifics such as where to park, details around the freight elevator, time restrictions, etc. This information greatly helps the crew and assists with timely delivery for all.
Stands must be rented, purchased, or provided. Not all stands are equal and we strongly recommend our Cinco Express stands for the stability and health of your tree.
We highly recommend purchasing tree removal/recycling in advance. Availability is limited and the price increases after Christmas. Trees removed in the suburbs will be left on the curb for pickup / recycling by the local municipality.
Reply to your order confirmation or email CustomerService@CityTreeDelivery.com to make any changes to your delivery date, add any products, or change delivery details (phone #, address, order notes, etc.)
We will work with you to find a convenient time with availability.
Our crew delivers rain or shine. In severe weather conditions, please be flexible on delivery times.
Taking safety in account, our delivery team will make all reasonable attempts to complete your delivery on time.
In extreme conditions or if COVID creates an issue with staffing, our crew will work with you to arrange an alternative date that works with you, which is likely the next day. If another date does not work, we will refund your order.
Our delivery crew will call/text on the day of your delivery to confirm that you are home. Please monitor your phone during your delivery window, the text/call will be from a different number.
In the event you are not home, please list a detailed safe location on where our crew should leave the tree. This could include a porch, in the front yard, at a neighbor’s house, etc. When authorized in advance, a doorman may grant entry in the unit.
If no options are listed, our delivery crew will leave the tree in a safe location if tree setup was not purchased. If tree setup was purchased, they will be required to come back another day to deliver / setup the tree or refund the order minus a $25 no-show fee. If we are unable to leave your order or must make multiple delivery attempts, you may be charged a $25 re-delivery fee.
Our staff are paid a living wage. The price of the tree includes all necessary fees, however tipping is always appreciated.
If you do not have cash and would like to leave a tip, call us and we can process your tip over the phone and pay the employee.
Optional Gratuities can now be added at the time of purchase. If you want to change or refund the amount of gratuity after delivery, please email customerservice@CityTreeDelivery.com.
If you do not order the advanced set up at the time of the order, our team may be able to offer this service at the time of delivery. Special requests will be handled in person.
REMOVAL IS NOT INCLUDED in the tree purchase. WE STRONGLY RECOMMEND PURCHASING REMOVAL AT THE TIME OF TREE PURCHASE.
Removal orders placed after Christmas are pending capacity and the price of removal will increase to $49.90 curbside and $99.90
The tree(s) should be undecorated for all removal services below (remove all ornaments/lights prior to our arrival).
Curbside Removal - $29.95/tree: We pick up tree from outside & we take it to recycle)
In Home Removal- $49.95/tree: We remove the undecorated tree from the stand, provide a basic clean up, and get the tree ready to recycle. In Chicago we take the tree to the recycling facility. In the suburbs, we leave the tree on the curb to be recycled by the local municipality.