Deliveries start the weekend before Thanksgiving and runs until around Dec 20 excluding the Wednesday before Thanksgiving and Thanksgiving day.
We deliver to our core Chicago zone 7 days a week and select suburbs on select days of the week.
Removals start Dec 27, exclude New Years Eve/Day and end Jan 10.
We offer 3 delivery shifts on weekdays and weekends.
Weekdays Shifts: 1st Shift- 9am-5pm, 2nd Shift - 5pm-9:30pm, or Flexible Shift - 9am-9:30pm
Weekend Shifts: 1st Shift - 8am to 2pm, 2nd Shift - 2pm-8pm, Flexible Shift - 8a-8pm
Delivery is subject to weather and will be rescheduled when safety is not at risk.
We offer 3 delivery windows to choose from when making a purchase. The selected window is then narrowed down to a 3-hour time slot 1 day before the delivery. Please respond to the confirmation (text or email) upon receipt to confirm your delivery. If you are unable to receive text messages, please inform us in advance.
On the day of delivery, the delivery crew will contact you from a different phone number with a 15-30 minute lead time when they are en route. Please keep an eye on your phone for any unknown numbers during this time and respond accordingly. If there are any changes that lead to the delivery falling outside the 3-hour time slot, we will notify you as soon as possible so you can plan accordingly.
We try our best to accommodate customers, but unfortunately, we cannot honor specific time requests due to how our delivery trucks are routed through different neighborhoods. Daily start and end times also vary depending on the volume of deliveries.
Standard delivery includes a fresh cut on the tree and placing it inside your home on the ground. If you opt for the optional setup, our crew will place the tree in the stand (not provided), remove the netting, perform a basic broom sweep, and water the tree.
If any aspect of our service or products falls short of your expectations, please inform our crew immediately. We are committed to working with you to address any concerns. Our delivery crew is equipped to handle most situations on the spot, such as swapping the tree or providing additional products from the truck, as well as handling clean-up, and more.
Please review your order prior to delivery. Tree orders do not include a stand or removal.
For the safety of our customers and delivery staff, we ask that you clear a clean
wide path between your door and the location you want your tree dropped off.
Please shovel your doorstep, clear, and eliminate any slippery spots (ice,
snow, water, etc). Also, please restrain any pets.
If you live in a high rise, please contact your building to understand any requirements and provide the delivery crew with specifics such as where to park, details around the freight elevator, time restrictions, etc. This information greatly helps the crew and assists with timely delivery for all.
Stands must be rented, purchased, or provided. Not all stands are equal and we strongly recommend our Cinco Express stands for the stability and health of your tree.
We highly recommend purchasing tree removal/recycling in advance. Availability is limited and the price increases after Christmas. Trees removed in the suburbs will be left on the curb for pickup / recycling by the local municipality.
Reply to your order confirmation or email CustomerService@CityTreeDelivery.com to make any changes to your delivery date, add any products, or change delivery details (phone #, address, order notes, etc.)
We will work with you to find a convenient time with availability.
Our crew delivers rain or shine. In severe weather conditions, please be flexible on delivery times.
Taking safety in account, our delivery team will make all reasonable attempts to complete your delivery on time.
In extreme conditions, our crew will work with you to arrange an alternative date that works with you. If another date does not work, we will refund your order.
Our delivery crew will call/text on the day of your delivery to confirm that you are home. Please monitor your phone during your delivery window, the text/call will be from a different number.
In the event you are not home, please list a detailed safe location on where our crew should leave the tree. This could include a porch, in the front yard, at a neighbor’s house, etc. When authorized in advance, a doorman may grant entry in the unit.
If no options are listed, our delivery crew will leave the tree in a safe location if tree setup was not purchased. If tree setup was purchased, they will be required to come back another day to deliver / setup the tree or refund the order minus a $25 no-show fee. If we are unable to leave your order or must make multiple delivery attempts, you may be charged a $25 re-delivery fee.
Our staff are paid a living wage. The price of the tree includes all necessary fees, however tipping is always appreciated.
If you do not have cash and would like to leave a tip, call us and we can process your tip over the phone and pay the employee.
Optional Gratuities can now be added at the time of purchase. If you want to change or refund the amount of gratuity after delivery, please email CustomerService@CityTreeDelivery.com.
If you do not order the advanced set up at the time of the order, our team may be able to offer this service at the time of delivery. Special requests will be handled in person.
Tree removal is NOT INCLUDED with tree purchase. We strongly recommend purchasing removal with your initial tree purchase.
Removal orders placed after Christmas are pending capacity and the price of removal will increase to $49.90 curbside and $99.90
Tree(s) should be undecorated for all removal services below (remove all ornaments/lights prior to our arrival).
Curbside Tree Removal $29.95/tree: We pick up tree from outside & we take it to be recycled.
Curbside Removal is only offered in our Core Chicago Zones.
Refer to our Zoning Map for details.
In-Home Removal $49.95/tree: We remove the undecorated tree from the stand, provide a basic clean up, and get the tree ready to recycle. In Chicago we take the tree to the recycling facility. In the suburbs, we leave the tree on the curb to be recycled by the local municipality.