CHICAGO'S #1 CHRISTMAS TREE DELIVERY SERVICE

FAQ

Tree lots open and delivery starts for the season on the Friday after Thanksgiving.  Delivery/lots are subject to weather.  Lots close in poor weather conditions and delivery will be rescheduled when safety is not at risk.

Hours by Location

Tree Service Pricing

Tree Services Pricing 

Delivery Preparation

We will confirm a 3 hour time slot 1-2 days prior to delivery via email, text, or a phone call. Please notify us if the number you provided cannot receive text messages.

For the safety of our customers and delivery staff, we ask that you clear a clean wide path between your door and the location you want your tree dropped off. Please shovel your doorstep, clear, and eliminate any slippery spots (ice, snow, water, etc). Also, please restrain any pets. If there are special needs or your residence is difficult to find, please list this information in the Comments portion of check out. This includes items such as “Use freight elevator, enter from alley, etc.”

Changing Delivery Dates & Order Info

Email us at CustomerService@CityTreeDelivery.com as soon as you realize you need to change your delivery date or order. We will work with you to find a convenient time with availability.

Do you set up my tree - (Premium Setup)?

Our standard delivery service includes delivery within your house on the floor.

We offer a $19.95 Premium Setup. This includes placing your tree in the stand (stand must be provided or purchased). Our staff will ensure the tree is in the right location, stable, and standing upright. We will remove the tree netting, add water, and do a basic clean up with a dustpan/broom. This service does not include lights, ornaments, etc.

What if I don't like my tree?

We only offer USDA Premium trees, not the Charlie Brown Christmas tree. We would not deliver a tree that we would not put in our own house.

Very rarely is anything in life 100% perfect. After all, your tree isn't artificially designed and imported. Mother Nature grew it just for you. We will provide you with a freshly cut quality tree without any major blemishes. In the event you are not happy with your tree, we will work with you to resolve any concerns.

Orders Outside Core Delivery Zone

We would like to help you. However, given the large size of the Chicago metropolitan area, our staff can only effectively cover a predetermined area while still maintaining the quality/timeliness our customer expect.

If you live near our delivery zone (map) and can be flexible on the timing, we may be able to accommodate your delivery on a slower day, typically during the week. Depending on the location, a surcharge will apply (typically $25 for Hyde Park, Evanston, etc.)

Redelivery/Not Home

Our delivery crew will call you on the day of your delivery to confirm that you are home. In the event you are not home, please list a detailed safe location on where our crew should leave the tree. This could include a porch, in the front yard, at a neighbor’s house, etc.

If no options are listed, our delivery crew will leave the tree in a safe location if tree setup was not purchased.  If tree setup was purchased, they will be required to come back another day to deliver / setup the tree or refund the order minus a $25 no-show fee. If we are unable to leave your order or must make multiple delivery attempts, you may be charged a $25 re-delivery fee.

Do I need to add a gratuity to my delivery professional?

The price of the tree includes all necessary fees, however tipping is always appreciated. If you do not have cash and would like to leave a tip, call us and we can process your tip over the  phone and pay the employee.

If you do not order the advanced set up at the time of the order, our team may be able to offer this service at the time of delivery. Special requests will be handled in person.

Poor weather conditions - Delivery/Lots

Lots - The lot may close early or not open in poor weather conditions. Check Facebook for updates.

Delivery - Our crew delivers rain or shine. In severe weather conditions, please be flexible on delivery times. Taking safety in account, our delivery team will make all reasonable attempts to complete your delivery on time. In extreme conditions, our crew will work with you to arrange an alternative date that works with you, which is likely the next day. If another date does not work, we will refund your order.

Sustainability & Charity

Our business is built on the model of doing the right thing. 

Whenever available, we purchase local premium quality goods to minimize our carbon footprint and ensure product use for many years to come. We are also involved with local schools, parks, charities, and churches. 

Historical and/or ongoing partners include: 1% for the Planet, Burley Elementary, Waters Elementary, Hawthorne Elementary, Madison PTA, Lincoln Elementary, Edison Elementary, Kellogg/Northwestern, St Lukes Academy, Margaret Donahue Park, Wrightwood Neighborhood Association, North Center Chamber of Commerce, Our Lady of the Angels Parish, Dan-Haus German Cultural Center, Trees for the Future, Climate Cycle, Terrapass, Second City Canine Rescue, along with various other local and national partners. We are partnering with Northcenter Neighborhood Association at our North Center tree lot.

Where do your products come from & when are your trees cut?

We always try to purchase our products from local vendors. We believe in supporting local businesses and want to minimize our carbon footprint.

Our trees come from Michigan or Wisconsin and the first batch is cut right before Thanksgiving. We typically get additional shipments in early December.

Whenever possible, we try to sell items made in the United States.

What to expect on Delivery Day?

One Day Prior to Delivery / Removal Service Purchased

You will receive email/text/call 1 day prior to delivery to provide a 2-3 hour time slot. 

  • Please respond with a confirmation & include any notes helpful for seamless delivery
  • Make sure you provide a number that receives text 

 

Delivery Day

Ensure someone is home to accept the tree and there is an unobstructed path to tree drop location. This includes removing any snow/ice on entrance into home.

Our delivery personnel should call/text with a more precise arrival time when they are 15-30 minutes out.

If drivers are running outside the 2-3 hour time slot, someone will notify you as soon as it becomes known so you can better plan your schedule. 

If any parts of our service or products do not meet your expectations, let our crew know immediately. We will work with you to address your concerns. Our delivery crew typically can address most situations on the spot (swap tree, extra products in truck, clean up, etc.). You can also escalate any issue by emailing customerservice@CityTreeDelivery.com or calling 312-GRN-XMAS.

Safety, professionalism, and satisfaction are our primary objectives. In extreme circumstances (weather, emergencies, etc., an alternative delivery date may be required).

 

Removal Day  (additional fee for each tree)

REMOVAL IS NOT INCLUDED in the tree purchase. WE STRONGLY RECOMMEND PURCHASING REMOVAL AT THE TIME OF TREE PURCHASE

The tree(s) should be undecorated for all removal services below (remove all ornaments/lights prior to our arrival).

Chicago Curbside $24.95/tree (pick up tree from outside & we take it to recycle)
Chicago In Home - $39.95/tree (remove undecorated tree from stand, basic clean up, recycle tree)
Suburban Home to Curb - $24.95/tree (remove undecorated tree from stand, basic cleanup, place tree on curb for township to recycle)

Removal orders placed after Christmas are pending capacity and the price of removal will increase ($39.95 curbside, $79.90/ inside home, $49.95 Suburb Home to Curb).  

Rest assured your tree will be recycled. Our staff is equipped with a broom and hand vacuum and will do a basic cleanup prior to leaving your home.

You offer only USDA Premium grade Christmas trees. What does that mean?

We only sell and deliver USDA Premium/#1 Christmas trees. The United States Department of Agriculture created the "United States Standard for Grades of Christmas Trees" effective October 30, 1989. The standards set the criteria for a grading scale the includes USDA Premium(Snowfresh), USDA #1 (Choice), USDA #2 (Standard), and Cull trees.

For more information, please see the publications here. There is some discretion involved in applying the ratings, however we feel you will be happy with your tree and it will be of a higher quality than those offered by most/all big box retailers and nurseries.

USDA Grading Tiers

U.S. Premium/(Snowfresh) – Fresh, clean, healthy, heavy density, one minor defect allowed per face

U.S. #1/(Choice) – Fresh, fairly clean, healthy, medium density, two minor defects allowed for 3 faces, one minor defect per remaining face

Definitions

Fresh - Fresh means the needles are green, pliable, and firmly attached; with not more than slight shedding.

Clean - Clean means the tree is reasonably free from foreign material.

Healthy - Healthy means the needles have a fresh, natural appearance characteristic of the species.

Well shaped - Well shaped means that the tree is not flat on one side and the branches of the tree, whether sheared or unsheared, are of sufficient number and length to form a conical outline tapering from the lowest whorl of branches to the top.

Butt trimmed - Butt trimmed means that all barren branches shall have been removed, and the trunk has been smoothly cut at approximately right angles to the trunk.

Density - Density means the amount of foliage on the tree. Factors contributing to degree of density are: The number and size of branches within the whorl, distance between the whorls, number and arrangements of the branchlets on each branch, the extent of internodal branching, needle arrangement, and needle length. Species differ in their habit of growth and some species do not have internodal branches. Density is judged on the basis of species characteristics.

Grading details

U.S. Premium consists of trees which meet the following requirements:

(a) Characteristics typical of the species;
(b) Butt trimmed; except for trees graded "on the stump'';
(c) Normal taper;
(d) Fresh;
(e) Clean;
(f) Healthy;
(g) Well shaped;
(h) Not less than heavy density;
(i) Handle length, unless otherwise specified, shall be not less than 6 inches, or more than 1-1/2 inches for each foot of tree height. For trees graded "on the stump'', handle length will not be a requirement of the grade;
(j) Three faces with not more than 1 minor defect. Remaining face may not have more than 1 minor defect

Source: https://www.ams.usda.gov/AMSv1.0/getfile?dDocName=STELPRDC5050490

Why shouldn't I make my purchases from a big box retailer?

City Tree Delivery is dedicated to sustainability while delivering convenience. We partner with various local non-profits organizations and schools to give back to the community. We realize your time is valuable and that you want to do the right thing. Sure, you may save a few bucks by shopping at your local mass retailer, but who wants to flip through 10 trees to find one average tree. Not to mention, you will spend an hour in line, scratch your car while strapping the tree to the roof, and shed pine needles all over the interior of your car.

Most big box retailers buy Grade #2 or Cull trees cut as early as October and offer other inferior merchandise. The trees are offered as a loss leader or break even just to get you in the store to spend more. Their goal is to sell quantity over quality. The trees are cut over a month in advance and then get shipped from North Carolina or Washington State. They pick their products and accessories based on quantity over quality.

We value your time, the environment, and believe in offering a quality product at a fair price. 

How do you differ from Amazon or other local tree lots?

City Tree is locally owned and employs people from our community at a livable wage.  Most of our employees return year after year and deliver the premium service you have come to expect.

Our staff is made up of Firefighters, kids that grew in the neighborhood, college students, freelancers, musicians, to name a few. We provide them with a fun working environment with good pay so they can have flexibility in their lives and extra cash around the holidays. We accept / prefer credit card, contribute to the local sales tax, stand behind our product and services, and act as a responsible neighbor. 

We exclusively buy the premium trees and only sell quality accessories that will last a long time. We aim for zero waste and manage our inventory so we don't dispose large quantities of unused trees. 

Our tree delivery service provide the ultimate full service convenience. At a minimum we deliver a fresh Fraser Fir inside your home by a delivery professional. We pioneered this service nationally in 2009. Add on's include premium setup and removal as well as accessory for purchase or rent.

Many competitors have tried copying this for a few dollars less. This likely comes at the cost of quality, service, unknown sustainability practices. Most places order a mix of tree varieties / quality from distant regions in the country and offer cheaper accessories with higher margins. They purchase inventory for profit without the thought of waste.  Once I asked another tree lot about unsold trees, they responded, "we put them in a dumpster when we get back to Iowa." Although many tree lots have friendly industry workers who work hard to earn a living, they come from unknown backgrounds / locations and are not active members of the local community.

Amazon recently made headlines when they announced the company will be selling trees up to 7ft.  Tree farms have offered online UPS/Fed Delivery prior to 2008 when we started our plan.These trees appear to be a few dollars less, however the tree shows up in a box shipped to your door. You are responsible for unloading, setting up, and disposing of your tree. Per the early press releases, these are Douglas Fir and Norfolk Pine vs Premium Fraser Firs. Returns/replacements are unknown.

 

Am I charged general sales tax on my order?

General sales tax for orders in Chicago, Illinois will be taxed at 10.25%. Suburban trees will be taxed based in Elmhurst at 8%. Out of state orders are not taxed during checkout.

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