You will receive a text with a 3 hour window the day prior to delivery. Our crew will call on the way. Please watch for missed calls / text messages.
Tree Setup does not include a tree stand. Not all stands are created equal. Staff are trained to setup trees using our “Cinco Express” stand. Cinco stands are stable, easy to adjust, and hold adequate water.
If you don’t already have one of our stands, we strongly recommend obtaining one here.
Frequent issues that arise with 3rd party stands include poor quality, challenging to setup/adjust, improper sizing for the tree, confusing design, and are more likely to result in issues such as the tree tipping over, drying out, or not being straight in the stand. Accordingly we strongly advise against other stands.
Our delivery crew follow COVID safety protocols including monitoring for sickness, frequently disinfect surface areas, etc. Upon request, our crew will wear a mask during your delivery. Please notify us prior to delivery if anyone they will encounter is COVID positive.
Our liability is limited to the order purchase price.