Christmas Tree
- Regular Price
- $ 119.90
- Sale Price
- $ 119.90
- Regular Price
- $ 0.00
- Unit Price
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Tree price includes delivering the tree inside your home.
Tree Setup - $19.95: Putting tree in stand, watering, removing netting, and basic clean up (sweep).
Tree Removal/Recycling is not included. We strongly recommend ordering it here at the time of purchase. The price increases after Christmas and is subject to availability.
Tree stands are not included and must be purchased or supplied by customer. We strongly recommend Cinco Express Stands as many 3rd party stands are not stable, hold limited water, and are difficult to adjust. Lights decoration is not included in tree setup.
Delivery/Removal Shifts - We text a 3 hour window within your shift 1 day prior to delivery. Routes are planned by neighborhood and specific time request are not guaranteed. Dates / shifts are selected at Checkout.
| Delivery Shifts | Weekday | Weekend |
| 1st Shift | 9:30am - 5pm | 8am - 2pm |
| 2nd Shift | 5pm - 9:30pm | 2pm - 8pm |
| Flexible | 9:30am - 9:30pm | 8am - 8pm |
Product Descriptions
We only offer premium trees grown by Mother Nature herself. Very rarely is anything in life 100% perfect. We will provide you with a quality tree without any major blemishes. In the event you are not happy with your tree, we will work with you to resolve any concerns, we don't deliver trees we wouldn't put in our own house.
FRASER FIRS (Premium) have great shape, sturdy branches, and two tone dark green needles on top and silver sparkle underneath. They have excellent needle retention to last throughout the holiday season and a mild scent associated with Christmas. Its a slower growth tree and will be more slender than a Balsam at shorter heights.
BALSAM FIRS (Premium) have dark-green needles. They are known for their strong fresh scent most often used in candles. They grow faster than a Fraser, accordingly they fill out in width and shape at smaller heights. The branches may not support heavier ornaments. Their branches are softer and more flexible.
APPROXIMATE TREE DIMENSIONS
| Tree Height | Suggested Minimum # of light strands | Tree Width | Trunk Diameter (inches) | Weight (lbs) |
| 5ft tree | 2+ strands | 2 - 3ft (small stand) | 2 - 3 inches | 25 lbs |
| 6ft tree | 2-3+ strands | 3 - 3.5ft (small stand) | 3 - 4 inches | 30 lbs |
| 7ft tree | 3-4+ strands | 3.5 - 4.5ft (small stand) | 4 - 5 inches | 40 lbs |
| 8ft tree | 4-6+ strands | 4 - 6ft (medium) | 5 - 6 inches | 50 lbs |
| 9ft tree | 5-8+ strands | 4.5 -5.5ft (medium stand) | 6 inches | 65 lbs |
| 10ft tree | 6-9+ strands | 5 - 6ft (large or medium stand) | 6+ inches | 80 lbs |
Any order without a tree is subject to a $25/delivery fee
WHAT TO DO AT TIME OF ORDER
- Notify us if your Shipping -Phone Nuber does not receive text
- High Rises/Multi Units: Contact your property manager and ensure you understand process needed for delivery. This includes freight elevator rules, how/where to access freight elevator, detailed directions for driver on how to enter service entrance, where to park, etc.
- Reply to your order confirmation or customerservice@CityTreeDelivery.com with these details to ensure a smooth delivery.
- Reach out to us to via email, chat, or phone to change delivery dates or make adjustments to your order.
1 DAY PRIOR TO DELIVERY / REMOVAL
You will receive text 1 day prior to delivery to provide a 2-3 hour time slot.
Please respond with a confirmation & include any notes helpful for seamless delivery.
DELIVERY DAY
Ensure someone is home to accept tree and there is an unobstructed path to tree drop location. This includes removing any snow/ice on entrance into home.
Our delivery personnel should call/text with a more precise arrival time when they are 15-30 minutes out. Please monitor your phone/text for missed calls/text to ensure a seamless delivery.
If drivers are running outside the 2-3 hour time slot, someone should notify you as soon as it becomes known so you can better plan your schedule.
CUSTOMER SERVICE
If any parts of our service or products do not meet your expectations, let our crew know immediately. We will work with you to address your concerns. Our delivery crew typically can address most situations on the spot (swap tree, extra products in truck, clean up, etc.). You can also escalate any issue by emailing customerservice@CityTreeDelivery.com or calling 312-GRN-XMAS.
Safety, professionalism, and satisfaction are our primary objectives. In extreme circumstances (weather, emergencies, etc., an alternative delivery date may be required).
We've also added an optional "Contactless Gratuity" at checkout to eliminate the need to handle cash for delivery/removal tips. Upon request, this amount can be adjusted afterwards based on your experience. Email customerservice@CityTreeDelivery.com for additional information.
COVID DELIVERY OPTIONS
Contactless Delivery: Upon request, we will deliver your tree and accessory outside your residence to avoid personal contact. Alternatively you may request the staff wear a facemask. Please specify details in the "Comments" box at checkout (i.e. please leave the tree on the front steps, besides the garage, in the hallway leaning against the door, etc.). Our team will leave a message via text or voicemail once the delivery is complete.
Refer to our COVID-19 page for additional details.
REMOVAL IS NOT INCLUDED WITH YOUR TREE PURCHASE. We strongly recommend purchasing removal here at the time of your order. Removal placed after Christmas is subject to capacity and the price will increase ($49.90 Curbside/$99.90 In Home).
All trees should be undecorated prior to removal / staff arrival.
Our staff is equipped with a broom and hand vacuum and will do a basic cleanup prior to leaving your home.
