Covid-19 Policy

As Chicago's original online Christmas tree delivery company, we've had 10+ years to perfect delivery. Customer and Employee Safety remain our biggest focus. COVID-19 changed the way we sanitize and our trucks and we monitor the health of our staff. Delivery disruptions may occur due to outbreaks and every effort will be made to reschedule delivery/removal as soon as reasonable possible.

CLICK TO ORDER YOUR TREE ONLINE - CHICAGO 

WHAT WE ARE DOING FOR COVID-19:

  • Contactless Delivery Option: We offer the option to leave your tree outside your front door/curb. Please enter your preferred drop location in the comment box (outside front door, back porch, etc.).
  • Employee Health: We encourage our staff to vaccinate and obtain boosters when available. We monitor the health of all employees and schedule accordingly. In some events, we may need to arrange last minute changes to delivery schedules. This may cause routinging changes or rescheduling your delivery to the next available date.
  • Personal Protective Equipment: All staff members will wear masks upon request during delivery. Staff wear gloves and maintain sanitation in the truck between deliveries. For the safety of our staff, we request clients testing positive with COVID request contactless delivery, reschedule to another date, or wear a mask during delivery.
  • Delivery Vehicles & Equipment: Vehicles and equipment are disinfected with hospital grade disinfectant
  • Contactless Gratuity For  Delivery / Removal: Optional Gratuities can now be added at the time of purchase. Email customerservice@CityTreeDelivery.com if you need to adjust your tip after the initial purchase. 
  • Onsite Order Adds: Any products added to the order during delivery will be billed via email or phone to avoid the handling of cash.

 

WHAT WE ASK FROM YOU:

  • Notify us of any issues relating to your delivery
  • Please wear a mask when interacting with our workers if you are at risk of having COVID.
  • Consider Contactless Payment/Gratuity at checkout. 100% of gratuity will be pooled and allocated to the delivery crew based on days worked. Amounts may be adjusted/refunded post delivery based on your experience.

 

HEALTH AND SAFETY

Health and safety of our Customers and Employees is our top priority. Let's work together so everyone can enjoy a healthy and happy holiday.

updated 9/19/22

All deliveries are carbon neutral
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